About this Policy
At Brandonian we take privacy seriously. This policy outlines our information collection and handling policy and we encourage you to read it carefully so as to make informed decisions about sharing your personal information with us.
Brandonian Pty Ltd ACN 622 685 830 takes all reasonable steps to implement processes and procedures for the management of Personal Information. Brandonian endeavours to comply with the Australian Privacy Principles (APP’s) as contained in the Privacy Act 1988 (Cth) (Act) (Law).
This Privacy Policy applies to all personal information collected by Brandonian in the course of providing services to our clients (Clients) regardless of the source of that Personal Information. This Privacy Policy is available on all of Brandonian’s Websites.
Terms that are capitalised in this Privacy Policy, take their meaning from our Terms of Business or are otherwise defined herein. This Privacy Policy should also be read in conjunction with our Terms of Use when using the Websites and Brandonian Community.
- Kinds of Personal Information that we collect and hold
We collect a variety of information about Clients and potential clients including first and last names, business or company name, position or title, physical and mailing address, email address, website, social media profile handles (including Twitter name and a link to a LinkedIn profile). Brandonian collects other Personal Information via the Brandonian Community (which our Members have exclusive access to) and this information is subject to our Terms of Use.- How Brandonian collects and holds Personal Information
Brandonian may collect Personal Information about Members and potential Members via any of our Websites. We endeavour to collect personal information about an individual only from that individual or an authorised representative. Information we obtain from third parties or publicly available information is limited to circumstances where the person has consented.- Websites
Brandonian collects a variety of information about Members and potential Members including name, business or company name, position or title, physical and mailing address, email address, website, social media profile handles (including Twitter name and a link to a LinkedIn profile). - Brandonian Community
We may allow Clients to upload Personal Information about themselves (and others) in the Brandonian Community. The uploading of this information is subject to our Terms of Use, which must be strictly complied with. Brandonian reserves the right to moderate the community and to amend the forums as required.
- Websites
- Purpose of collection and use
Brandonian collects, holds, uses and discloses Personal Information to deliver and improve the services we provide to our Clients. Generally, Clients are only obliged to provide us with information necessary for us to provide services to them. However, if Clients do not provide us with certain types of Personal Information they may be unable to enjoy the full benefits of the Service or use of some aspects of our Website. - Collection of information from the Internet
Brandonian collects information from our Websites and from our interactions dealings with Members and potential Members and from surveys or other tools that are completed or voluntarily provided. This information is all held within our billing and Customer Relationship Management (CRM) system in digital format only. - The programs which are used are password protected and encrypted. Reasonable steps are taken to ensure all information provided is secure. We will collect Personal Information by only lawful and fair means. The Law requires us to collect Personal Information about Clients only from them directly, if it is reasonable and practical to do so.
- How Brandonian collects and holds Personal Information
- Access, correction and complaint procedure
- Accessing Personal Information about you
If you are a Member or potential Member and would like to access or correct Personal Information that Brandonian hold about you, please contact:
The Privacy Officer
Mr Mark Bowater
Brandonian Pty Ltd ACN 622 685 830
PO Box 306, Red Hill
Brisbane, Queensland, 4059
Telephone: +61 7 3368 3136
Email: hello@brandonian.comYou will need to identify yourself to our reasonable satisfaction before we will provide you with Personal Information about an individual which we may or may not have in our possession.Our Privacy Officer will endeavour to:- Provide an initial response to your query within 10 business days, and
- Investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by the Privacy Officer.
- Complaints procedure
Brandonian is a service oriented business. Therefore if you have a complaint about our collection or use of Personal Information pertaining to you, then we would ask you to contact our Privacy Officer at first instance. If after investigating your complaint and reporting to you about an alleged breach of the Australian Privacy Principles and reporting the results of our investigations to you, you are not satisfied then we would ask that you consult:
The Australian Information Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
A complaint form can be found at:
https://forms.business.gov.au/aba/oaic/privacy-complaint-/ - Response to Request or Complaint
On receipt of a request or complaint the Privacy Officer will endeavour to:- Provide an initial response within two business days
- Resolve your request or complaint within 10 business days
- Transfer of personal information outside Australia
Personal Information we collect may be accessed by employees and contractors of Brandonian and service providers who we engaged to provide services to Brandonian outside of Australia. Personal Information contained in a record may be transferred, held or viewed in countries including, but not limited to: USA, UK, Philippines, Japan and India.We take reasonable steps to ensure that parties that provide us with necessary services for website hosting and database administration services act in accordance with the Australian Privacy Principles. We also use only recognised service providers who use enterprise level software with up to date SSL Encryption.The servers where our data is stored are located in Australia and Japan. Our primary service providers are Amazon Web Services, highly respect global service providers who maintain secure servers and very high standards of data and physical security. If the location of data storage changes we will update this policy.By using our services or providing information to us you consent to your personal information being disclosed to and stored by parties outside of Australia as set out in this policy. If you do not want your personal information to be transferred to a server located in Japan or the USA you should not provide us with your personal information or use our services. - Anonymity and use of pseudonyms
Where practical and reasonable to do so, we provide Members with the opportunity to use pseudonyms in relation to information you provide to us. In a lot of cases it is impractical for Brandonian to deal with Members anonymously. - Sensitive information
We do not collect Sensitive Information on Members or potential Members. - How we deal with unsolicited Personal Information
We only collect Personal Information about individuals by lawful and fair means. - Notice of collection of Personal InformationWhere possible, we notify our Members when we are collecting Personal Information about them, the use of which is subject to this Privacy Policy.Collection Notice
By providing Brandonian Pty Ltd ACN 622 685 830 with this information, you acknowledge that we are collecting and storing Personal Information about you. We do this only for the purpose of providing services to you or contacting you regarding our products and services. Information collected may be viewed by employees and contractors outside of Australia. The locations of these people are USA, UK, India and the Philippines. Please see our Privacy Policy for more information.
The Privacy Policy also contains guidance on how you can access or correct the personal information we collect, or make a complaint. This includes by way of email to hello@brandonian.com or +61 7 3368 3136.
- Accessing Personal Information about you
- Use of Personal Information in Direct Marketing
- Direct marketing
We may use Personal Information for the purposes of promoting our services to Clients and potential clients which we would reasonably expect them to expect from use.All Commercial Electronic Messages contain a functional unsubscribe facility. - Direct marketing
If we use a Member’s or potential Member’s personal information to provide them with promotional and marketing information we provide an option to opt out of this service.If Members or potential Members do not wish to receive marketing information from us simply unsubscribe. - Opting out
Recipients can unsubscribe from our marketing material by clicking on the functional unsubscribe facility contained in any email or can contact The Privacy Officer on the details set out above.If Members or potential Members do not wish to receive marketing information from us simply unsubscribe. - Use of Cookies
A cookie is a small text file that is stored on your computer for record keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.We collect Personal Information that reasonably necessary for the performance of our operations and activities including marketing and sales.We automatically receive and record information on our server logs from the user’s browser, including their IP address, operating system, top level domain, date and time, pages accessed, documents downloaded, previous website visited, type of browser used and other cookie information. This enables us to tell when Members or others use our Websites and also to help customise the user’s experience with our Website. No Personal Information about a user is linked to the cookie.Likewise, by visiting our site, our third party partners may place cookies on Members’ or other users’ browsers for targeted advertising purposes. The same types of data are collected as described above. This data may be used by our third party partners to target advertising on other sites based on the Member’s or user’s online activity. - Security measures taken for Cross Border disclosure of Personal Information
We take reasonable steps to protect the Personal Information we hold from misuse and loss and from authorised access, modification or disclosure when we send Personal Information offshore. All service providers that are necessary for us to use for Brandonian to provide service use enterprise level security.Further, we take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed or used by Brandonian.
- Direct marketing
- Integrity of Personal Information
- Accuracy
We take reasonable steps to ensure that the Personal Information we collect, use or disclose is accurate, complete and up-to-date. - Security
Brandonian takes reasonable steps to safeguard the disclosure of Personal Information from third parties, contractors and staff. We have up to date procedures and policies relating to information technology as it relates to staff and strive for best practice in this area.
- Accuracy
This Privacy Policy may change from time to time. The current version is available on all of our Websites. This policy was last updated on 4 April 2018.